useless customer service

Capitec does not take responsibility as a bank our money is not safe there. My money was debited by a company I dont know and the bank has been absolutely useless in helping me. They are telling me to go and find the out who is debiting my account and .I feel it is unfair and they say its their process. That process really sucks because I'm trusting the bank to take care of my money but when it disappears I'm the one who must investigate, I will be moving my money else where if this bank doesn't step up and do their job I spoke to their customer service Rep Gcinile and he was no help at all.