Useless customer feedback

I have a ***** case opened with Capitec bank due to the fact that i was de*****ed and resulting in my AltCoinTrader account being blocked... AltCoinTrader requires a indemnity letter from Capitec bank to unblock my account.. Their ***** department is waiting for feedback from their forensics department... I was given the forensics email address to contact them directly... I have sent numerous emails and only got automated replies... you can't phone them because they don't take calls...😡 I need feedback on this matter!