Useless customer complaints division.

Capitec has inaccurate info on their system and won't change it despite multiple emails, calls and branch visit i made to provide them with proof of accurate info. They dont read emails thoroughly and their response is generic. PR type of response.

Their system (app) says based on Compuscan my score is poor/below avarage but Compuscan Credit report from Compuscan website says my credit score is good. Capitec wont help me fix this despite many emails and calls.

Capitec says I am an independent contractor. I gave them letters from HR as proof that I am permanently employed and my salary goes into their bank (5 years now) but still. I have been try to get this resolved since December 2020 but no luck.

Complaints department is useless. It takes 2 weeks to respond to you with a generic email and not addressing the problem.

As for me and ny family, we are leaving this Useless **** of a bank. We rather pay extra for fees than succumb to their horrible service and inefficiencies.

Their call center agents really try but they dont have powers or access to things or info so they really cant help.