1 reviews | Active since Mar 2010

28 Feb 2017, 10:25

Useless credit card experience

<p>Went into Fourways branch on Saturday25 Feb. Helped by a consultant who spent more time trying to talk to colleagues. Eventually she had to recapture the application because she selected the wrong employer then wouldn't listen to me when i corrected her on what company i work for cause she captured by department. Almost 45 min later i was told she needs to confirm exployment and wouldn't use the link i told her as was given by my HR personnel. She sent an email and was going to wait. Today is Tuesday still heard nothing. Called fourwawys branch and was told that they were confirming employment and the process was going to start afresh. SO USELESS! Don't offer products you cannot fulfil or sell, just looks so pathetic to be dealt with in this way. It seems like you don't have a clue on what you're doing!!</p> <p>Need an update, if you are going to start with the application afresh i need to know via email only!! no need to call me to provide me with excuses on why nothings been done.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Feb 2017, 11:18
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank