NZ
Nerine Z
1 reviews | Active since Mar 2009
06 Nov 2023, 07:13
Useless complaints department
I have been asking since the 6th of June to update my salary date. I’ve sent several emails & visited a branch and still not updated. Lodged a complaint with the complaints department, still not resolved. Now, my bank account is frozen for absolutely no reason. Lower bank fees is not worth the time and money spent on this one little thing.
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Replies (2)
Capitec Bank's replyOfficial
06 Nov 2023, 07:33Good day Nerine
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply06 Nov 2023, 07:33
Official
Good day Nerine
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NZ
Nerine Z's updateReviewer Update
09 Nov 2023, 09:39Still not resolved. Officially lodging a complaint with the Ombudsman today.
NZ
Nerine Z's update09 Nov 2023, 09:39
Reviewer Update
Still not resolved. Officially lodging a complaint with the Ombudsman today.