Useless Complaints department

After numerous unauthorised cash send was done on my account and redeemed I was informed by this useless bank that they cannot do anything. The matter was reported immediately and a case of ***** was opened at the police station. They are not able to refund or assist me any further as the money was redeemed. In the History of me banking with Capitec, they can see that I do not use these type of transactions on my account and never has. Capitec does not value any client and cannot be bothered to deliver a decent customer service. I have seen various customer has gone through the same type of **** recently of this platform and that should be enough for the bank to see that there is a loop hole in the system. I have investments with this useless bank and will be moving it. I cannot keep money with a bank that does not value its clients. It does not seem that they even troubled that they will be loosing customers. They not even willing to meet their customers halfway let alone refund me my money I will spread the word about how this bank deals with their customers and not advice anyone to do business with Capitec. Their complaints department did not even put their finding on email, the phone call saying that there is nothing they can do was the easy way out!! It took them a month to investigate and come to come back with no solution!

Terrible ************* BANK!!!