Useless company and agents

I regret my choice of this bank, which seems to have inexperienced staff. I've been encountering difficulties when attempting to make payments for my fiber service. Whenever I attempt to reload the same banking details for the fiber service debit, I consistently receive an error message that states: "Payment failed @2023/11/06 12:49. Transaction ref 6a***e0c-b30-143f1786feb. Reason: Your card was declined for payment. Please contact your bank for more information."

I decided to reach out to the bank in question, and their response was quite baffling. They mentioned that they believe the fiber company has received too many disputes, which is causing the payment transactions to fail. But if this is the case, why are they still allowing the fiber company to debit our accounts? Such transactions should not be permitted at all.

Furthermore, the agent (ID: *** Bulela) had the audacity to claim that there don't seem to be any problems on their side, even though the error is evident. They also stated that their system is flawless and that no other customers have raised similar complaints. If the bank no longer wishes to process debit orders on our accounts, they should inform us, so we can consider ending our banking relationship with them once and for all. I'm now left without internet access because this bank, which I find ineffective, chooses which transactions can or cannot go through on our accounts without providing any prior notification to us as their customers. It's becoming increasingly evident that the concerns people have voiced about this bank's service are valid. One day, we might wake up and find out that "****itect" has transformed into a hair salon, as they seem to lack the competence to handle their core banking services.