Useless Card Dispute Division

Makro Alberton decided to make two unauthorized withdrawals from my account on the 12th and 13th around midnight, Capitec in turn sms'd me informing me of the error and that they were sorting it. Now I am being sent from pillar to post because no one wants to do their job at the card disputes division, this is really some messed up unprofessional nonsense. I am unable to access my account because I am sitting on a zero balance. this has been going on for far too long. someone sort it out NOW