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Brandon O
1 reviews | Active since Nov 2020
24 Nov 2021, 11:33
Useless capitec service
Money got deducted from my account on the 10th of November and the 11th of November i contacted capitec to dispute the matter after which they said it will take 7 to 14 days to get feedback today i received an sms stating i should contact them they then informed me they can't get a hold of the receiver so there's not much they can do further so basically my money is gone, thought i would be protected atleast by capitec as im a client. The lady informed me she is sorry but she can't do much further. Thank you capitec for the useless service so disputing doesn't help. I will close my capitec account if this is the case to get your own money back by you guys just saying sorry.
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Replies (5)BO
Brandon O's updateReviewer Update
24 Nov 2021, 11:50I even paid a reverse fee of R160 just to get a sorry we can't do anything further so with capitec bank your not protected at all
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Brandon O's update24 Nov 2021, 11:50
Reviewer Update
I even paid a reverse fee of R160 just to get a sorry we can't do anything further so with capitec bank your not protected at all
Capitec Bank's replyOfficial
24 Nov 2021, 12:39Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply24 Nov 2021, 12:39
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
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Brandon O's updateReviewer Update
07 Dec 2021, 15:18Im really not happy with capitec i phoned them numerous times all they say is they can't get a hold of the account holder where the money was send to and they can'tdo anything further. They advised that i should phone the receiver's bank they stated capitec is responsible, only they can do the recall. Capitec is totally incapable doing their their job im really not happy with that and i can't just leave the matter and forget about the money.
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Brandon O's update07 Dec 2021, 15:18
Reviewer Update
Im really not happy with capitec i phoned them numerous times all they say is they can't get a hold of the account holder where the money was send to and they can'tdo anything further. They advised that i should phone the receiver's bank they stated capitec is responsible, only they can do the recall. Capitec is totally incapable doing their their job im really not happy with that and i can't just leave the matter and forget about the money.
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Brandon O's updateReviewer Update
07 Dec 2021, 15:22One of the support agents of capitec informed me that there's no insurance on the money in your capitec account i feel this is not right as all of us pay bank fee's etc.
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Brandon O's update07 Dec 2021, 15:22
Reviewer Update
One of the support agents of capitec informed me that there's no insurance on the money in your capitec account i feel this is not right as all of us pay bank fee's etc.
Capitec Bank's replyOfficial
18 Feb 2022, 17:18Hi Brandon
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 17:18
Official
Hi Brandon
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank