Useless Capitec lying bank.

So we won a case and was paid 2 massive amounts. The account was frozen because according to capitec that would prohibit reversal of the money. With absolutely no futher explanation on the procedures. A confirmation letter was required. We delivered the letter at nelspruit crossings capitec branch personally on 16/11/2021. The guy at capitec guaranteed the money would be available the next morning, 17/11/2021.

Nothing happend. We contacted the regional manager on 19/11/2021 as our advocate knew him. He guaranteed the money would be available the next day, 20/11/2021. Also nothing happend. Contacted him again. Gave us a sob storie that he did what he could. It could take 3 working days. Another faithful employee lying.

We contacted customer care whom said the money would show in the account by today 23/11/2021 by 12pm. But we would not be able to use the money. After 12 we phoned again.

This time the story changed once more. The money would only reflect and be available on 24/11/2021. We phoned head office and they said they are waiting for the confirmation letter.

Absolutely pathetic. Meanwhile capitec is getting intrest on millions of rands for being useless. We have been in contact with our advocate and will persue capitec legally. I will be moving all our funds to Fnb. As i never had any problems with them. And so will my wife, father and mother.

My wife, daugher and mother is in need of medical care. Capitec will compensate us for the stress, drama and suffering.

My opinion. Capitec is useless. Go to fnb, it a real bank. Not a bunch of laying grade 12 papers.