Useless Capitec Head Office Complaints Officers

This is dedicated to Thobeka who wants to investigate my case ( Reference number: ***)Why bother investigating because you will fail miserably to resolve it to my satisfaction just like Phiwokuhle(reference ***) and Given(***) did. They both failed to resolve the issue to my satisfaction and both closed their investigations.

Your investigation will waste both our times. All I need from Capitec right are two telephone call recordings between myself and Phiwokuhle and between myself and Given as I am pursuing a legal action against Capitec.

I was manhladled in your Dawn Park Branch by a security guard who does not work for Capitec oredered by one of your employees.

I am opening a case of defamation of character against one of your consultants (Tshibi or Tshidi) at your Dawn Park Branch because she told lies about me which led to security kicking me out of the branch.

Also, your Regional Manage, Letticia told me that I was not allowed to use my phone inside your branch when I was at the branch meeting with her, although other clients were on their phones. If phones are not allowed in the branch, why is Capitec providing clients with WiFi facility? Why was I allowed to use the phone in the branch before when I opened my account using the WiFi at Dawn Park Shopping Centre Capitec branch, given the Password (transparent) by one of your consulatants. FNB has WiFi facility in their branches and they allow customers to be on their phones.

Please furnish me with a policy that says that phones are not allowed in the branch