USELESS CAPITEC

A Capitec ATM went out of service while I was depositing money. It went off line and flashed a message that is was out of service. When I asked the employee at the entrance to the bank to please call the manger for me as I would not like to leave the ATM unattended, she bluntly refused. Eventually I got hold hold of the manager after entering the bank myself.

The problem was explained to him and a case registered with Capitec. I was told to wait 14 days before the case feedback would be communicated to me. This was done by Capitec except that their investigation left me with a shortfall of R1 450. I immediately asked that a dispute be recorded.

That very afternoon, I got an email stating that the dispute was resolved and that I was incorrectly claiming the R1 450 shortfall.

I again reported the matter to Capitec and requested some documentation from them as I wanted to approach the Ombudsman.

Needless to say, up to now I have NOT received any documentation. The So called Client Care Centre is clueless and provides me with answers that are complete lies.

Somewhere, someone is not doing his/her job! T^%his person is hiding behind the call center agents and cannot be contacted. I am gatvol of such people in general as I have to battle through a different agent every time I call to enquire about the incident and yet I get nowhere!

No wonder Capitec rates under the banks with the most complaints received at the Ombudsman.

PLEASE DO NOT ANSWER ME WITH YOUR STANDARD "YOUR CAE WILL BE ALLOCATED..." MESSAGE.