Useless Capitec Bank Forensic Investigations

A pathetic experience with Capitec Bank on an investigation they had to do regarding a case I opened querying unauthorized transactions in my account. To cut a long story short, Capitec Bank through a gentleman named Apfeswaho contacted me giving feedback on an investigation while the investigation was incomplete. The feedback was that Capitec is unable to assist me as a client with any money lost. I am worried Capitec Bank wants to rob off their client, money due to them by compiling a no detail investigative report, worst of all when the investigation is still in progress with an external bank. I am changing a bank after this is sorted, can't stay with a bank that cares little about their clients.