Useless CAPITEC bank

On Wednesday 18 October 2023 at approximately 20h00 I have made an online purchase at CROCS. The money went out of my account but CROCS never received my payment.

Thursday 19 October 2023 I contacted Crocs via email and they advised that payment showing on their end as abandoned and I must ask my bank to reverse the money back in my account.

On the same day I contacted Capitec, spoken to Bridgette Struis, explaining to her what happened and she informed me that once your money left your acc they cant reverse it unless CROCS put in writing that the payment was abandoned. I explained to her that CROCS sent me an email with regards to the payment error and if I can forward it to her. She said no she wants a letter from CROCS which doesnt make sense at all.

I was back and forth between CAPITEC and CROCS with no success.

On Friday 20 October 2023 i called CAPITEC again explaining again to Jade Pailman what happened and that I am still waiting on bank to cancel the hold on my money meant for CROCS and to reverse ot back in my account.

He asked me to send him an email. I have aent 3 emails to him whilst on the phone with him but he said he never received the emails. That was round about just before 2.

He promised me to get back to me up until today Saturday 21 October 2023 he never came back to me.

On Saturday 21 October 2023 past 7 the morning I contacted Capitec again. Tje consultant didnt wanted to assist and according to her she will left a message to Jade to contact me since he was assisting me on Friday.

I am at wits end with this bank why they cant just take the hold of my money and reverse it back to my acc how CROCS advised to do.

4 days later and the money is still in hold because on my bank statement it is indicated that the money has not been processed as yet.

Capitec is just giving endless oroblems and the consultants that must assist is useless.