Useless Capitec Bank

I have a credit card with Capitec Bank for a long time now. In 2019 I lost my work and informed Capitec Bank about this, my credit card was immediatly blcoked so it can't be used. The stupid insurance that I am paying for on my credit card refused to pay my monthly installments during the time that I was unemployed so I was forced to make a plan to pay my credit card. What I don't know is why do you pay for insurance on this stupid credit card if it doesn't even help you in situations like this. Not even during the COVID lockdowns did this insurance help me, I had to borrow money from family to pay your ****ing stupid credit card. Even though I paid this credit every month you guys still decided to block my card. For the past 2 and a half years that I have been working this card is still blocked but I am paying it every month. I went to the bank so many times to change the debit order date on this credit card as I am not getting paid anymore on the date that you people are debiting my bank account. All the times that I have tried to do this at a Capitec branch the banker/consultant had to phone the credit department to try and fix this but then the credit department tells the consultant that I have to finish paying of my credit card before anything can be done or changed. I mean what bull**** is that, I am so tired of this ****ing bull**** regarding this stupid credit card that I have with Capitec bank. You people are ****ing up my credit score with this bull****!!! I am paying the ****ing credit card every month and don't know why it is still blocked as I never stopped paying it. But I am telling you guys this now, If Capitec doesn't fix this ****ing credit card story I will close this account with Capitec and move my salary to a different bank that actually give a **** about their clients. I have been having this account with Capitec bank for many years, and this bank has become ****ty over the past few years to be honest.