NG
Nopinki G
1 reviews | Active since Aug 2019
23 Oct 2019, 11:26
Useless Capitec bank credit card
I opened a credit card at Capitec bank, I used it on that day and it was working.The following day it was not working at all I can't access even R100. Went to the branch ,they tried to help and even called their head office and I was told its gonna work after 48 hours. I waited again and went back today wednesday (23/10/2019) still no help they are calling everywhere with no success.Capitec is very useless how can they approve a card that I can't use.Am so disappointed and angry.they wasted my time if they rejected my application I would have gone to the other banks instead they wasted my time. Nxaaa
Helpful (0)
Replies (3)0
Replies (3)Capitec Bank's replyOfficial
23 Oct 2019, 13:32I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Oct 2019, 13:32
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
NG
Nopinki G's updateReviewer Update
23 Oct 2019, 17:48That complaint management could not help me , I called them while I was in the branch.maybe because its here now they will work their magic and have a solution .what a disappointing bank.i app**** for a credit card because I wanted money I have got a card now but am stranded because the stupid card is not working I can't access money on it. I might as well close it moss cos it's useless.
NG
Nopinki G's update23 Oct 2019, 17:48
Reviewer Update
That complaint management could not help me , I called them while I was in the branch.maybe because its here now they will work their magic and have a solution .what a disappointing bank.i app**** for a credit card because I wanted money I have got a card now but am stranded because the stupid card is not working I can't access money on it. I might as well close it moss cos it's useless.
Capitec Bank's replyOfficial
29 Oct 2019, 09:18Hi Nopinki
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
Capitec Bank's reply29 Oct 2019, 09:18
Official
Hi Nopinki
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.
Kind regards
Capitec Bank
