NG
Nopinki G

1 reviews | Active since Aug 2019

23 Oct 2019, 11:26

Useless Capitec bank credit card

I opened a credit card at Capitec bank, I used it on that day and it was working.The following day it was not working at all I can't access even R100. Went to the branch ,they tried to help and even called their head office and I was told its gonna work after 48 hours. I waited again and went back today wednesday (23/10/2019) still no help they are calling everywhere with no success.Capitec is very useless how can they approve a card that I can't use.Am so disappointed and angry.they wasted my time if they rejected my application I would have gone to the other banks instead they wasted my time. Nxaaa

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Replies (3)
Capitec Bank
Capitec Bank's reply23 Oct 2019, 13:32
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
NG
Nopinki G's update23 Oct 2019, 17:48
Reviewer Update
That complaint management could not help me , I called them while I was in the branch.maybe because its here now they will work their magic and have a solution .what a disappointing bank.i app**** for a credit card because I wanted money I have got a card now but am stranded because the stupid card is not working I can't access money on it. I might as well close it moss cos it's useless.
Capitec Bank
Capitec Bank's reply29 Oct 2019, 09:18
Official
Hi Nopinki

As per our telephonic conversation the matter has been resolved, we apologise for the inconvenience caused.

Kind regards
Capitec Bank