CM
Charmaine M
1 reviews | Active since Apr 2020
01 Jan 2026, 21:27
Useless capitec bank consultants
On the 18th December 2025 I,went to capitec bank Westgate.I settled a finchoice account after I got a settlement quite.However the Lady consultant who was helping me was supposed to use my id as a reference.She made a mistake with the last digit of my id number.
As a result the finchoice account is not settle,accumulating interest and also affecting my credit score.To date I have been to the bank at least 5 times and received no help in sorting the account issue.
This if frustrating as the consultants from both capitec Westgate and keywest are clueless or don't know what to do.
Helpful (0)
Replies (9)0
Replies (9)
Capitec Bank's replyOfficial
01 Jan 2026, 22:35Hello, you are through to Zikhona M,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply01 Jan 2026, 22:35
Official
Hello, you are through to Zikhona M,
Please allow me a few minutes to fami****ise myself with your query.
CM
Charmaine M's updateReviewer Update
01 Jan 2026, 22:37Hello,ok
CM
Charmaine M's update01 Jan 2026, 22:37
Reviewer Update
Hello,ok
Capitec Bank's replyOfficial
01 Jan 2026, 22:38Charmaine, I notice you mentioned you would like to dispute a debit order.
Capitec Bank's reply01 Jan 2026, 22:38
Official
Charmaine, I notice you mentioned you would like to dispute a debit order.
CM
Charmaine M's updateReviewer Update
01 Jan 2026, 22:43I don't want to dispute a debit order,I said I paid a full settlement amount on my finchoice account and one of your consultants who was helping me used an incorrect reference number and as a result the money was not allocated to my account.It is now creating arrears on the account and also affecting my credit score.
CM
Charmaine M's update01 Jan 2026, 22:43
Reviewer Update
I don't want to dispute a debit order,I said I paid a full settlement amount on my finchoice account and one of your consultants who was helping me used an incorrect reference number and as a result the money was not allocated to my account.It is now creating arrears on the account and also affecting my credit score.
Capitec Bank's replyOfficial
01 Jan 2026, 22:46Are you there?
Capitec Bank's reply01 Jan 2026, 22:46
Official
Are you there?
CM
Charmaine M's updateReviewer Update
01 Jan 2026, 22:54Yes
CM
Charmaine M's update01 Jan 2026, 22:54
Reviewer Update
Yes
Capitec Bank's replyOfficial
01 Jan 2026, 23:00Thanks for your time today! 😊 If you’re happy with my service, a 5-star rating would mean a lot. Feel free to reach out anytime—have a happy new year! 🌟
Capitec Bank's reply01 Jan 2026, 23:00
Official
Thanks for your time today! 😊 If you’re happy with my service, a 5-star rating would mean a lot. Feel free to reach out anytime—have a happy new year! 🌟
CM
Charmaine M's updateReviewer Update
01 Jan 2026, 23:03I'm not happy at all since my issue is not resolved,am still in the same predicament.
CM
Charmaine M's update01 Jan 2026, 23:03
Reviewer Update
I'm not happy at all since my issue is not resolved,am still in the same predicament.