MM
Molefi M
1 reviews | Active since Feb 2020
06 Jul 2021, 16:55
Useless capitec
On the 3rd July 2021 I accidentally sent money via Cellphone Banking to a wrong number. I immediately called the Customer Careline to rectify my mistake. I was instructed to report the matter the the branch in Katlehong Letsoho Complex. A consultant at the Branch said I should contact the person I sent the money to as they are not liable and not at fault. I have been trying to call the number I sent the money to without any success. They are now telling me that they have a backlog of cases similar to mine. I was then told to report the matter to the SAPS and I was told it is outside their jurisdiction as they deal with ***** cases. I am so flabbergasted and disgusted with Capitec and the service it is giving me. I want my R2000 back or you can kiss my Account goodbye.
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Replies (2)
Capitec Bank's replyOfficial
06 Jul 2021, 17:00Good day Molefi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply06 Jul 2021, 17:00
Official
Good day Molefi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
13 Jul 2021, 12:02Good day Ms NENGWENANI
Thank you for raising your concerns via Hello Peter and providing us an opportunity to address your complaint - Incorrect transfer.
Unfortunately your claim has been denied as we are not able to get hold of the incorrect recipient.
Kindly note we have closed your matter until further correspondence from you as we have been unable to reach you on ***.
Should you need further assistance you may contact us on ***.
Thank you
Kind regards
Complaint Management
Thank you for raising your concerns via Hello Peter and providing us an opportunity to address your complaint - Incorrect transfer.
Unfortunately your claim has been denied as we are not able to get hold of the incorrect recipient.
Kindly note we have closed your matter until further correspondence from you as we have been unable to reach you on ***.
Should you need further assistance you may contact us on ***.
Thank you
Kind regards
Complaint Management
Best regards,
Capitec Bank's reply13 Jul 2021, 12:02
Official
Good day Ms NENGWENANI
Thank you for raising your concerns via Hello Peter and providing us an opportunity to address your complaint - Incorrect transfer.
Unfortunately your claim has been denied as we are not able to get hold of the incorrect recipient.
Kindly note we have closed your matter until further correspondence from you as we have been unable to reach you on ***.
Should you need further assistance you may contact us on ***.
Thank you
Kind regards
Complaint Management
Thank you for raising your concerns via Hello Peter and providing us an opportunity to address your complaint - Incorrect transfer.
Unfortunately your claim has been denied as we are not able to get hold of the incorrect recipient.
Kindly note we have closed your matter until further correspondence from you as we have been unable to reach you on ***.
Should you need further assistance you may contact us on ***.
Thank you
Kind regards
Complaint Management
Best regards,