useless call centre staff

Item: Capitec Bank
Rating: 1
Author: Aneesa G

Most useless bank, tried calling the call center consultants are useless and no manager to assist. cannot assist with an immediate clearance of money transferred in the bank.

They can't even call back with a solution.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

10 Jun 2019, 10:10

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Nazley Powell will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply10 Jun 2019, 10:10

Official

Best regards,

Capitec Bank's replyOfficial

11 Jun 2019, 11:49

Hi Aneesa G

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on ***.

Kind regards
Nazley Powell

Best regards,

Capitec Bank's reply11 Jun 2019, 11:49

Official

Best regards,