Useless call centre agents

Useless to say the least. I made an instant payment to my standard bank account , its now 7 hours later and the money still isn't reflecting. Spoke to 5 different agents and capitec and I get 5 different answers. They couldn't care less about their customers. I need my money to be released today. Why else is it called instant payment if its going to reflect 24 hours later. They just want to pass the blame onto the receiving bank when the issue is on their side. Fix this **** before I close my account and move my salary back to standard bank