Useless call center

<p>I wanted to find out my loan settlement amount and the call center said they are not allowed to give it to me I must go to the nearest branch. Kenton on sea does not have one so I have to travel 59km to the Port Alfred branch to gave 1 question answered at additional cost to myself. Come on Capitec your Call center can't really be this useless?</p> <p> </p> <p> </p>