Useless Banking App from Capitec and even worst service feom banking employees

Item: Capitec Bank
Rating: 1
Author: pieter W

I am a new customer at Capitec Bank. Since yesterday when i tried to log onto the Capitec App after i got my new phone it refuse to register my new phone to be able to ise the app. I have been to the bank 3 times and all they say is just keep on trying.

Really pathetic. I should have stayed where i was. At least their Phone App worked immediately

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Feb 2022, 06:28

Good day Pieter

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply04 Feb 2022, 06:28

Official

Capitec Bank's replyOfficial

04 Mar 2022, 07:44

Hi pieter

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply04 Mar 2022, 07:44

Official