SK
Sylvester K
1 reviews | Active since Sept 2014
26 Nov 2024, 10:05
Useless Bank with poor service
Useless Bank
I have submitted my Insurance Claim yesterday. I was told by the call center later, that the forms were not correctly scan. Documents were emailed and WhatsApp. Your call centre are reading me the notes on the system. No confirmation of documents received. I am waiting for a manager to call me and still waiting. I'm so disgusted with the service received. I will never recommend this bank to anyone
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Replies (2)
Capitec Bank's replyOfficial
26 Nov 2024, 13:00Good day Sylvester
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Nov 2024, 13:00
Official
Good day Sylvester
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SK
Sylvester K's updateReviewer Update
27 Nov 2024, 16:00Worse experience ever! Useless staff members and worse management team. I am still waiting for a call back from the manager. I can't explain the amount of frustration I had the past 3 days.
Please stay away from Capitec, they will humble you with their bad customer service and useless.
Please stay away from Capitec, they will humble you with their bad customer service and useless.
SK
Sylvester K's update27 Nov 2024, 16:00
Reviewer Update
Worse experience ever! Useless staff members and worse management team. I am still waiting for a call back from the manager. I can't explain the amount of frustration I had the past 3 days.
Please stay away from Capitec, they will humble you with their bad customer service and useless.
Please stay away from Capitec, they will humble you with their bad customer service and useless.