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Dean E
1 reviews | Active since Jan 2015
25 Apr 2024, 09:58
Useless Bank. Useless excuses!
I have been dealing with Capitec since the beginning of April about my deceased father’s bank account. They have requested original documents which I’ve emailed and THEN had to go to a branch for a consultant to scan in the documents as it wasn’t to their satisfaction that it was emailed. When I called today to follow up after I’ve gone to the branch earlier this week I’m told that no documents were received!! This person has passed away and they’ve got all the documents but they’re delaying the process for god knows what. They’re the last institution to get their things in order for me to be done with this estate. After emailing the documents today is business day 15 and it’s not going anywhere. Useless to say the least
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Replies (3)
Capitec Bank's replyOfficial
26 Apr 2024, 11:38Good day Dean E, thank you for raising your concerns. We do apologize for any inconvenience that may have been caused. Please send us your incident number so we may have a look.
Capitec Bank's reply26 Apr 2024, 11:38
Official
Good day Dean E, thank you for raising your concerns. We do apologize for any inconvenience that may have been caused. Please send us your incident number so we may have a look.
Capitec Bank's replyOfficial
26 Apr 2024, 12:34Good day Dean E.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply26 Apr 2024, 12:34
Official
Good day Dean E.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
DE
Dean E's updateReviewer Update
30 Apr 2024, 12:51Good day,
I would like to express my utter disgust in the process of having funds paid out after someone had passed away!! My initial email was sent by a family friend (Gillian Venter) who’s been assisting me with the deceased estate of my father.
I have since gone to a branch to have two original documents to be scanned by a branch consultant. I have called. I have complained online. Something is yet to come from this!!
I need this matter to be sorted ASAP actually not as soon as POSSIBLE but immediately!
I got a call yesterday from Zubair Adams and supposedly that was the update for the day asking what Gillian’s involvement in the matter is when it has ABSOLUTELY NOTHING to do with ANY OF YOU. Also I do not consider the afore mentioned an update during said “investigation” that is ongoing!!
Someone needs to contact me right away and I need a solution or resolution of the matter as this is turning into a circus act!!
Eagerly awaiting a solution,Dean Eveleigh
I would like to express my utter disgust in the process of having funds paid out after someone had passed away!! My initial email was sent by a family friend (Gillian Venter) who’s been assisting me with the deceased estate of my father.
I have since gone to a branch to have two original documents to be scanned by a branch consultant. I have called. I have complained online. Something is yet to come from this!!
I need this matter to be sorted ASAP actually not as soon as POSSIBLE but immediately!
I got a call yesterday from Zubair Adams and supposedly that was the update for the day asking what Gillian’s involvement in the matter is when it has ABSOLUTELY NOTHING to do with ANY OF YOU. Also I do not consider the afore mentioned an update during said “investigation” that is ongoing!!
Someone needs to contact me right away and I need a solution or resolution of the matter as this is turning into a circus act!!
Eagerly awaiting a solution,Dean Eveleigh
DE
Dean E's update30 Apr 2024, 12:51
Reviewer Update
Good day,
I would like to express my utter disgust in the process of having funds paid out after someone had passed away!! My initial email was sent by a family friend (Gillian Venter) who’s been assisting me with the deceased estate of my father.
I have since gone to a branch to have two original documents to be scanned by a branch consultant. I have called. I have complained online. Something is yet to come from this!!
I need this matter to be sorted ASAP actually not as soon as POSSIBLE but immediately!
I got a call yesterday from Zubair Adams and supposedly that was the update for the day asking what Gillian’s involvement in the matter is when it has ABSOLUTELY NOTHING to do with ANY OF YOU. Also I do not consider the afore mentioned an update during said “investigation” that is ongoing!!
Someone needs to contact me right away and I need a solution or resolution of the matter as this is turning into a circus act!!
Eagerly awaiting a solution,Dean Eveleigh
I would like to express my utter disgust in the process of having funds paid out after someone had passed away!! My initial email was sent by a family friend (Gillian Venter) who’s been assisting me with the deceased estate of my father.
I have since gone to a branch to have two original documents to be scanned by a branch consultant. I have called. I have complained online. Something is yet to come from this!!
I need this matter to be sorted ASAP actually not as soon as POSSIBLE but immediately!
I got a call yesterday from Zubair Adams and supposedly that was the update for the day asking what Gillian’s involvement in the matter is when it has ABSOLUTELY NOTHING to do with ANY OF YOU. Also I do not consider the afore mentioned an update during said “investigation” that is ongoing!!
Someone needs to contact me right away and I need a solution or resolution of the matter as this is turning into a circus act!!
Eagerly awaiting a solution,Dean Eveleigh