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marina E
1 reviews | Active since Aug 2023
02 Aug 2023, 11:06
USELESS BANK, THEY TAKE YOUR MONEY AND FEEL A F, HOW CAN THEY NOT HAVE PEOPLE TO GO TO THE ATM AND SORT IT OUT
I HAVE DEPOSITED MY SALARY CASH AT SILVERTON CAPITEC BANK ATM.THE ATM TOOK MY CASH AND SHUT DOWN.I RECEIVED NO DEPOSIT SLIP AND I IMMEDIATELY PHONED THE BANK. THEY TOLD ME IT WILL TAKE 5 DAYS FOR SOMEONE TO COME CHECK THE ATM. I CANNOT PAY MY RENT AND I CANNOT BUY MY CHILDREN FOOD!!!! HOW CAN A BANK TELL A CLIENT THAT I HAVE TO WAIT FOR 5 DAYS IF IT IS THEIR PROBLEM AND THEIR USELESS ATMS THAT NEVER WORK AND I HAVE TO WAIT????????????????????????
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
02 Aug 2023, 13:32Good day Marina
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Aug 2023, 13:32
Official
Good day Marina
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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marina E's updateReviewer Update
02 Aug 2023, 14:47NOT GOOD ENOUGH
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marina E's update02 Aug 2023, 14:47
Reviewer Update
NOT GOOD ENOUGH
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marina E's updateReviewer Update
02 Aug 2023, 19:24ANOTHER 24 HOURS PASSED AND NO CALL FROM CAPITEC WITH A UPDATE..TYPICAL
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marina E's update02 Aug 2023, 19:24
Reviewer Update
ANOTHER 24 HOURS PASSED AND NO CALL FROM CAPITEC WITH A UPDATE..TYPICAL
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marina E's updateReviewer Update
03 Aug 2023, 09:29AGAIN NOT A CALL, NOT A SMS, NOT A EMAIL, NOTHING!!!!!!!!!!!!!!!!!!!!!!!!! AND IN THE MEAN TIME MY CHILDREN STILL CANNOT EAT AND MY LANDLORD CHARGING ME EXTRA INTEREST BECAUSE CAPITEC CANNOT SORT OUT THERE ATM PROBLEMS, IT HAS BEEN 2X DAYS, NO COMMUNICATION FROM CAPITEC. I AM A CLIENT, THEY DONT GIVE A DAMN ABOUT SERVICE, WHY DONT YOU CONTACT YOUR CLIENT CAPITEC??????? NO UPDATE,NOTHING. THEY STOLE MY MONEY.
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marina E's update03 Aug 2023, 09:29
Reviewer Update
AGAIN NOT A CALL, NOT A SMS, NOT A EMAIL, NOTHING!!!!!!!!!!!!!!!!!!!!!!!!! AND IN THE MEAN TIME MY CHILDREN STILL CANNOT EAT AND MY LANDLORD CHARGING ME EXTRA INTEREST BECAUSE CAPITEC CANNOT SORT OUT THERE ATM PROBLEMS, IT HAS BEEN 2X DAYS, NO COMMUNICATION FROM CAPITEC. I AM A CLIENT, THEY DONT GIVE A DAMN ABOUT SERVICE, WHY DONT YOU CONTACT YOUR CLIENT CAPITEC??????? NO UPDATE,NOTHING. THEY STOLE MY MONEY.
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marina E's updateReviewer Update
03 Aug 2023, 09:31LOOK AT THE STATISTICS OF HOW MANY PEOPLE ARE SO DISGUSTED WITH CAPITEC..NO WONDER
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marina E's update03 Aug 2023, 09:31
Reviewer Update
LOOK AT THE STATISTICS OF HOW MANY PEOPLE ARE SO DISGUSTED WITH CAPITEC..NO WONDER