Useless bank in the world

I have been using this bank for years. The service I have received has been horrible 4 months back the ATM has withdrawn R200 that was ****. On the 26 I woke up with 0.00 balance on my account when I enquire they say I was doing online shopping of the amount of R14 that came to a total of 500. Right now I don't have bus fair money I have asked how am I going to travel with they said there is nothing I can do. Wow same answer I received when I had **** note they said I should see for my self it was a loss for me that capetic could not assist with I'm fed up of this service. They made me do another card while I had my own. I was also charge R70 from the last amount I had I am now left with R20. I regret the day I opened this ****y bank service. I spent a day at a Smith bank being assisted by careless, senseless and rude customer consultants.