Useless bank

If I could give half a star, I would. I have put myself under debt counselling because at this stage with Lockdown I cannot afford everything. This morning Capitec still took their amount off my account for my personal loan. After telling them that the money that was left in my account was for my rent and that I immediatly wanted it reversed as I do have a debt counselling payment that I have already paid. They refused to pay back the money into my account. I am very unhappy and am never going to open an account with them again. What am I supposed to do about my rental money now?