Useless bank ever!

Useless bank ever, Nicole from capitec complaints department (***) is a ****. She sent me an email on Thursday at 8:59 am promising to look into my complaint and stated that she will call me within 2hours. It's literally 4 days later and there is no call her. Even after I called the complaints line on the same Thursday around 1pm and to my luck Nicole answered my call and **** that she will call me back before close of business. Capitec needs to remove the stop on my account and stop ****ering around. You have all the documents you asked for and now there is no reason for you to leave this unattended. Nomfundo is probably a female version of Jesus because she is the investigator assigned to my case but never responds to any emails. I need Nomfundo's manager to do what Nomfundo failed to do in the last 14 days. It's almost 20 days now and Nomfundo has not reached out to me regarding my account. I need someone who is going to fix my issue because Nicole and Nomfundo do not know what communication is let alone customer service.