Useless bank ever

Even now my money is still on hold I didn't submit the proof of payment because the person who sent the money is the one who is supposed to send the proof of payment to the bank but because this capitec bank want to keep that money on hold they demand that I provide the proof of payment and a satisfied ID COPY while they only asked for affidavit only which I did submit after submitting it they are asking for the proof of payment and ID COPY WHICH I FIND IT unprofessional because they should have to asked those things when they told me about affidavit this bank is so boring I hate that they want me to make those things while I clearly explained everything on the affidavit