SJ
Sean J
1 reviews | Active since Nov 2020
15 Nov 2023, 14:25
Useless bank
My Account was debited a small fee R56.27 by an unknown company, as per the agent Dineo she said they used my card details, I don't even use my virtual card, then she told me for a dispute it will cost me R80, then I'll need to make a new card R70, mind you none of this was approved by me on the app, she then said it's not the bank's fault, some of the 3D payments are not secured, this was never done by me..
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Replies (2)
Capitec Bank's replyOfficial
15 Nov 2023, 18:02Good day Sean
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Nov 2023, 18:02
Official
Good day Sean
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SJ
Sean J's updateReviewer Update
17 Nov 2023, 15:12Update: I received a call from a lady at the capitec call centre, she asked if I was some person I didn't recognize and the name sounded like north/west African of which I rep**** that I'm not and its probably a wrong number, of which they precede to apologize and cut the call, you can listen to the recording, after I received a text with a number with no context, then a text stating that they've tried to reach me, then an email of which I rep****. Just in case y'all put it on record that i didn't take the call.
SJ
Sean J's update17 Nov 2023, 15:12
Reviewer Update
Update: I received a call from a lady at the capitec call centre, she asked if I was some person I didn't recognize and the name sounded like north/west African of which I rep**** that I'm not and its probably a wrong number, of which they precede to apologize and cut the call, you can listen to the recording, after I received a text with a number with no context, then a text stating that they've tried to reach me, then an email of which I rep****. Just in case y'all put it on record that i didn't take the call.