Useless bank card
<p>Got a new Capitec bank card in January. It is in visibly-perfect condition, yet card machines are never able to read the chip properly, and instead it always has to be swiped. I have read of countless others with the same experience. I end up having to use my FNB card instead. How does Capitec respond to this? By forcing me to replace the card with another at my own expense (R50)? Come on Capitec, you guys usually rock, I know you can do better than this. Give me a card that works!</p>
I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Jacqui Radyn from Capitec handled this like an absolute champ. Very impressed with the service I got!
Jacqui Radyn from Capitec handled this like an absolute champ. Very impressed with the service I got!
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Jacqui, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Jacqui, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank