KM
Keneilwe M

1 reviews | Active since Jun 2024

25 Jun 2024, 20:00

Useless Bank

On the 6th of May, I was ****** and money was transferred from my access facility to my number as cash sent which the ******s used to withdraw funds. I reported the incident to Capitec ***** department, but was informed that they could not assist as I reported the matter two hours after the funds were already withdrawn. I subsequently opened a case at Sandringham Police Station.

A similar incident occurred last year in August, where I was also ****** and funds were transferred from my access facility to another Capitec account holder, whom I do not know. I reported this case to Alexandra Police Station. Unfortunately, I am still bearing the financial burden of funds that I did not utilize, and the police have not made progress in apprehending the perpetrators.

I am sharing this experience on this platform as I recently learned about Hellopeter and was encouraged by someone to share my story.

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Jun 2024, 20:09
Official
Good day Keneilwe Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec