Useless bank and customer service

YOU GUYS DO NOT DESERVE A STAR. I AM NOT GOING TO REST. This year march we got ****med and we reported this matter then you guys waited for us to leave the branch in Daveyton mall then closed the ticket. My mother went to Lakeside mall to follow up on the matter she was told the ticket was closed and the will make contact with the branch to reopen the ticket. Few weeks later I went to East rand mall and I was told the ticket was closed and was never reopened and on our side we lost R3000 that was in the savings account. All we know is that Capitec closed the ticket and no call nor email was sent to us with an update. I have given Capitec enough time to reach out and your silence is too much. How long does it take to send a stupid update? How long does it take to investigate a matter or rather do you investigate matters even when tickets are closed?????