USELESS BANK!!!

So here we are again... same issue. My credit card was settled on 01/09/2021 I also closed the account at the Blueroute Tokai branch. Signed all the paperwork to confirm it was closed. I then started getting messages for outstanding and overdue payments because you people did not close it. I had to go in again and sort this out which I was told was an error where the cancelation was not processed.

Today I get another SMS about a payment that is due and overdue. After all everything I had to do to get this closed, the ***cing account is still ****ing active and now my credit score has dropped by 9 points because of you people!!!!!!!

I ****ing told you people that if you are going to affect my credit score I will take this further!

I want this ****ing sorted out, I want this damn account closed, I want my credit score fixed, I want all the services I have with you people closed!!! I do not want anything to do with this bank, I don't want to receive any SMSs or emails from you...

SORT THIS **** OUT TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the only call I want from you people is to confirm that everything has been closed and that you are going to fix my credit score!!!!