WS
Wilbur S
1 reviews | Active since Oct 2018
23 Aug 2024, 13:55
Useless Bank
I phoned "customer care" and after waiting a long time the two agents spoke with were unable to answer my query and so I requested to be put through to the person(s) who could answer my quesiton. I was then told that "they do not take calls" because "they do not have phones" and so that they were unable to put me through to them. Capitec failed to answer my simple questions.
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Replies (2)
Capitec Bank's replyOfficial
23 Aug 2024, 14:10Hi Wilbur, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.
Capitec Bank's reply23 Aug 2024, 14:10
Official
Hi Wilbur, we're genuinely sorry to hear about your experience. We take all feedback to heart and are eager to understand and address your concerns. Could you please reach out to us on our official WhatsApp number at ***? We'd appreciate the opportunity to assist you further.
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Wilbur S's updateReviewer Update
23 Aug 2024, 14:26I am not on WhatsApp
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Wilbur S's update23 Aug 2024, 14:26
Reviewer Update
I am not on WhatsApp