USELESS BANK

Useless bank ever my mother had an issure last month her money was taken by a shop that she went to buy and withdraw from but the card declined after a day a transaction went through from that shop then we queried and that was sorted they money was paid back 2 days later the same transaction happened again and capitec in carletonville its not interested to help us they sent us back to the shop the shop is sending us back to capitec bank after this will be leaving the bank we had enough of this nonsense