BV
Benjamin V

1 reviews | Active since Apr 2019

29 Apr 2019, 11:10

Useless bank

When it comes to capitec they think they are a God untouchable. They offer you a service but will nail at the end if u in the wrong.my wife owed them money all people go through difficulties but not you as capitec.you have the nerve to send people in circles. Your service is disgusting.I closed my son's account with you please go learn from fnb how to treat your clients. After my wife paid you up in full now you want to call the shots you want to show how many people out theresearch you are the boss. Calling you so many times you can't resolve her issue you rather put her through stress as no one can take responsibility for this account. Even transfer union can't bear your rotten services. But I send you email today to your customer care as my airtime fins from transferring me from person to person. If you do not reply to me I will deal with with the ombudsman. Thank you.

0
Replies (2)
Capitec Bank
Capitec Bank's reply29 Apr 2019, 15:37
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank 
BV
Benjamin V's update29 Apr 2019, 15:40
Reviewer Update
I thank you for you quick response Can she contact my wife zandile on ********** 541 urgently thank you.