useless bank

So, earlier this morning, my 71 year old father goes to a @CapitecBankSA ATM in Butterworth. He punches in his pin twice, and both times it says the pin is wrong. He cancels the transaction and goes into the @ CapitecBankSA branch. He is informed that the card he is carrying is not his and their system is offline, so they are unable to assist him at that moment, he should go back later.

In the meantime transactions are happening in his account, starting with change in limit and a cash withdrawal of R5 000 in Butterworth, and purchases at nearby towns, including fuel. When he goes back to the branch, he is informed that his account is empty and there is nothing they can do about it. I called the @CapitecBankSA call centre, and they cancelled his card and informed that there is nothing they can do about the transactions.

So today my father has lost R12 000, all because:

1. @CapitecBankSA ATMs are not safe, and you can have your card swapped. It’s not their problem 2. @CapitecBankSA employee, even though they brought to his attention that the card has been swopped, rather that assisting or even advising him to stop his card, instead used the ‘system offline, come back later’ line.

Bank better, live better….Where?