Useless

Every year I have the same issue, and every year I have to fight to sort it out. Every December they do an early debit for my credit card witch I didn't authorize or ask for. It has now been a week since I asked them to reverse it and I am still waiting. Multiple emails and calls later. I dont understand how it can take a f@#*ing week to do something so simple. Give me back my f@#*ing money.