LB
Louis B
1 reviews | Active since Jul 2023
31 Jul 2023, 09:26
Useless and dysfunctional ATMs
I have to deposit my rent at the ATM in Brits every month, and yet every single month when I get to the ATM, deposits are either unavailable, or the ATM rejects all of the money, or it accepts the notes, only to reverse the transaction half an hour later when you're long gone from the ATM, leaving you to contact Capitec Head Office to sort it out, while you wait days for the money to actually reflect in your account. And they don't do deposits in the branch.
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Replies (2)
Capitec Bank's replyOfficial
31 Jul 2023, 11:01Good day Louis
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Jul 2023, 11:01
Official
Good day Louis
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LB
Louis B's updateReviewer Update
02 Aug 2023, 08:56Aaah yes, refer this matter to whoever will choose to ignore it, like they have ignored it for the past ten years I've been a client. I have lodged numerous complaints about this for the past ten years, and every single time you people refer it to someone who never contacts me about it. Not that they have to. What are they going to tell me? That this problem has existed for well over ten years and that they've done nothing about nor will they do anything about it ever? That I should trust and continue banking with people who in more than ten years couldn't get something as simple as an ATM to work? I already know this. FYI, your designated official didn't contact me within the next business day, and it's already business day two. And I can promise they wont because they never do.
LB
Louis B's update02 Aug 2023, 08:56
Reviewer Update
Aaah yes, refer this matter to whoever will choose to ignore it, like they have ignored it for the past ten years I've been a client. I have lodged numerous complaints about this for the past ten years, and every single time you people refer it to someone who never contacts me about it. Not that they have to. What are they going to tell me? That this problem has existed for well over ten years and that they've done nothing about nor will they do anything about it ever? That I should trust and continue banking with people who in more than ten years couldn't get something as simple as an ATM to work? I already know this. FYI, your designated official didn't contact me within the next business day, and it's already business day two. And I can promise they wont because they never do.