Useless

I’m extremely frustrated and confused after weeks of trying to recover my entire salary (R4,010), which I accidentally sent on 24 October 2025 from my Capitec account to the wrong TymeBank account (***, Ref: N MAYEZA).

I have been to three Capitec branches and called several times, but I keep being told the matter is a “civil issue” and that I must go to Small Claims Court — even though I have never interacted with the wrong account holder and cannot identify them.

After logging my complaint on HelloPeter, TymeBank confirmed that the account number I paid is non-existent, meaning the money likely never reached a valid account. They also said they can reverse or allocate the funds if Capitec sends a PayShap recall or confirmation of the error.

However, Capitec now claims they can’t assist because it was a PayShap payment — leaving me stuck while my salary remains in limbo.

All I am asking is for Capitec to send the formal PayShap recall request to TymeBank so they can return my funds. I’ve provided my affidavit, police case number, and proof of payment, and I’m pleading for both banks to cooperate urgently.

Please, @CapitecBankSA and @TymeBankZA, communicate directly to resolve this — I’ve done everything I can from my side.

Kind regards, Nomsa Mayeza Cell: *** Case No: 537/10/2025