Useless

I stopped my card on the 12th of January 2024 as I had charges going off my account on youtube that I wasn't aware of, then on the 16th I get 3 sms notifications that my card was used online so I went into Capitec Cresta to get told that stopping my card does not stop my card from being used online.

I have logged my emails to Capitec to have my request closed as they respond once and then they don't respond again, what if my phone was ****** and I had no access to a bank to report anything must I sit and wait till I get to a bank to report it