USELESS!!!

Most useless and narcissistic bank ever.

Paid off my entire access Facility many months in advance. Yet, you still collect repayments even though I don't owe you anything. Then you have to reverse it as you were in error. After the reversal, you sent me messages about my credit insurance not being paid as no repayments were received. Your systems still show that my facility is not paid off and in arrears, but when your agents check they say that they see it has been paid off. I had to speak to your agents multiple times about this as your system keeps cutting the calls every 10 to 15 min. According to your agents, you can't phone me back if it was cut off, and your previous agent who helped is busy so I need to hold till he is available. So we then restarted the entire process with a new agent, then they asked me almost 7 security questions and things like area codes. Close to the end of finding a solution, we are cut off again...

My Credit Facility on the app shows I am in arrears, even though it is in advance.