Useless

I loved capitec bank. Always had great service, however, I app**** for an increase in my credit limits and was declined last week, despite my credit score being excellent according to their own credit rating agency.

I have tried to contact them multiple times and they are unwilling or unable to provide answers. I have phoned and emailed multiple people and still nothing. I also phoned their credit rating agency (as they told me to do) and the agency said there was no problem and that my score was excellent.

Seriously considering moving to another bank as Capitec clearly has zero interest in serving their customers or keeping me as a client.