MS
Muhammad S
1 reviews | Active since Sept 2024
29 Sept 2024, 06:56
Useless
I was forced by Capitec to create a digital ID before I could access my account both on the app and browser. Once done and set up trying to enter it is a nightmare. I've been trying since yesterday morning when this stupid app forced me. Now it gives system maintenance and to try again later. CAPITEC IF YOU DON'T KNOW WHAT YOU'RE DOING THEN DON'T DO IT. TO THOSE IN MANAGEMENT FIRST MAKE SURE YOUR SYSTEM WORKS BEFORE FORCING US CLIENTS TO USE THIS STUPID IDEOLOGY. If this is not sorted in 1 hour then do me a favour and close my business account and I'll gladly go elsewhere
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
29 Sept 2024, 09:57Good day Muhammad,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply29 Sept 2024, 09:57
Official
Good day Muhammad,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
MS
Muhammad S's updateReviewer Update
30 Sept 2024, 18:11So Capitec you promised that someone would call me within the next business day which by the way was today. I even went to your business banking centre located at Clear Water Mall where the consultant called client services wasted 30 mins on the phone and once again promised I'd be called and guess what... IT IS NOW 18H08 ON MONDAY 30 SEPTEMBER 2024 and no one called. This is the worst service I've ever experienced in banking. Please don't give a scripted response that someone will call SORT OUT YOUR I.T or simple close my account and give my money because clearly someone doesn't know what they're doing.
MS
Muhammad S's update30 Sept 2024, 18:11
Reviewer Update
So Capitec you promised that someone would call me within the next business day which by the way was today. I even went to your business banking centre located at Clear Water Mall where the consultant called client services wasted 30 mins on the phone and once again promised I'd be called and guess what... IT IS NOW 18H08 ON MONDAY 30 SEPTEMBER 2024 and no one called. This is the worst service I've ever experienced in banking. Please don't give a scripted response that someone will call SORT OUT YOUR I.T or simple close my account and give my money because clearly someone doesn't know what they're doing.