1 reviews | Active since Jul 2016

10 Apr 2017, 14:22

Useless

<p>I have already logged two complaints about the poor service from Capitec, then I got an email and call from Jacqueline Radyn, who attempted to help me.</p> <p> </p> <p>But today I got a call from her to give me "feedback" on my request. In all honesty, she was just as useless as she was not able to answer my questions because she can't give me a clear explanation as to why my debit orders did not go off.</p> <p> </p> <p>Also, I'm not going to explain myself a million times to some woman who clearly has no clue how to explain something to a client.</p> <p> </p> <p>This is not resolved and I'm not interested in dealing with another officer or agent. I want to speak to a Manager!</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Apr 2017, 15:42
Official

Hi Tracy-Lee

With reference to our telephone discussion earlier on today:

I am sorry to hear that our comprehensive feed back was not what you expected, please accept my sincerest apologies, the intention was not to upset you further. As requested by yourself I have informed my Line Manager Chantel Du Preez to contact you soonest.

Regards Jacqueline Radyn

Complaint Management Officer

Capitec Bank

Best regards,