USED ELECTRICITY TOKEN

Have been a loyal banker of Capitec for many years, disappointed by this occurrence. Purchased electricity token, via the app only to find token is a used token. Contacted Capitec and was informed, they unable to assist or reverse the transaction and I need to contact Erkhuleni for assistance. I contacted Erkhuleni municipality to assist and was advised the bank needs to resolve it. Went back to Capitec informed them of the situation and was informed they cannot assist in this matter. The token has already been issued. Surely as the bank you have some responsibility towards your clients to assist in resolving such issues, especially when your provider is refusing accountability.