Urgently need help

Item: Capitec Bank
Rating: 2
Author: Cornelia S

I need assistance. On 26 April I phoned and requested my card to be stopped and cancelled due to money tranactions completed using my details *******ly in the amount of R1019.86. I have since not heard from Capitec.

I am the sole breadwinner and need this money back in order to provide for my family under lockdown. I don't have much so I need every cent.

Please help urgently.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 May 2020, 08:49

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply04 May 2020, 08:49

Official

Capitec Bank's replyOfficial

07 May 2020, 15:13

Good day Cornelia S

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Kind regards
Capitec Bank

Capitec Bank's reply07 May 2020, 15:13

Official

Good day Cornelia S

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Kind regards
Capitec Bank