Urgently

Good day

I would like to log a query against Capitec Bank, on the 29 of September 2019 I did the transfer from my bank account which is *** using the bank app, the transfer was ment for Mr M.E Banda his account number is *** but the payment mistakenly went to some unknown recipient the account number for that person is ***, on the 3rd of October I went to the bank to log the query and the reference number that was given to me was ***1 because Mr Banda advised that he did not get the money that he was supposed to get and, at the consultant who was assisting me called the customer care service of which as per the consultant the money was withdrawn and they contact the client on the other side, the client assured the agent from customer service that the money will be available on the next day which was gonna be Friday the 4th for the bank to deduct the money and return it to my account, but the consultant from the bank advised me to give them 24hrs of which I did and also gave them an enough time to resolve this by me saying that I will return on Tuesday day the 8th of October, I did returned to bank as I promised but I was advised that there no feedback as yet I was asked to give them up until Friday the 11th but today I received the SMS from the bank which say they couldn't deduct the money due to no authority from the client who received the money, I'm not happy with that feedback, i also asked if I could be given the full profile of the client who took the money so that I can take further steps but the bank refused to do and said the law doesn't allow them to do so, can I be assisted to resolve this issue urgently, I'm also ****ed of with such service

Kind regards Mukelani Zubane