Urgent Review Request: Funds on Hold – Case No. ***0

Dear Capitec Review Team

I am writing to formally request an urgent review and release of funds currently placed on hold in my account under Case Number: ***0.

A client made a payment of R24,900 into my account for a PSiRA business registration service. The total cost of the registration is R32,900, of which a portion was paid earlier to initiate the documentation process. This initial phase has already been completed, and the remaining amount is required for uploading the documents and final payment of the PSiRA registration.

The funds have been flagged as suspected *****; however, the transaction is legitimate. I am in possession of: Proof of payment Full conversation records with the client confirming the purpose of the transaction I am also able to provide the client’s contact details should verification be required. Holding these funds will result in unnecessary delays in completing the registration process and may negatively affect my business obligations. I therefore kindly request that this matter be resolved as a matter of urgency, preferably before the end of the business day, as waiting seven days is not feasible in this instance. I trust that upon review, the legitimacy of this transaction will be confirmed and the funds released promptly. Thank you for your assistance.

I look forward to your swift resolution of this matter.